Student Complaint Resolution
Montgomery College makes every effort to resolve student complaints internally, using policies and procedures outlined in the current Montgomery College catalog or Student Handbook. Students are expected to fully utilize any and all of the outlined administrative procedures to address concerns and/or complaints in as timely a manner as possible.
If you are unsure how to address a concern after consulting the guide below, please contact the Interim director of Americans with Disabilities Act (ADA) and title IX compliance.
Kristen Roe
Phone: 240-567-4279
Email:Kristen.roe@montgomerycollege.edu
If this is an emergency or you need immediate help, contact theOffice of Public Safetyor 911.
In general, students are encouraged to approach their faculty member first to resolve their complaint. If the complaint cannot be resolved by the faculty member, then the student should address their complaint to theDepartment Chair. If the complaint still cannot be resolved, the complaint will be escalated to theDean. Attempting to resolve a complaint at these levels will help assure timely resolution of student complaints.
NOTE: Comments made by a student in a course evaluation are not considered as the starting point for any of the complaint processes below.
Grade Appeal:
Academic Regulations and Standards, Policy and Procedure #53001, Section 9.44, Disputed Final Course Grades
Academic Dishonesty Violations:
Student Code of Conduct, Policy and Procedure #42001, Section VIII, Academic Dishonesty
Academic Appeals:
Academic Regulations and Standards, Policy and Procedure #53001, Section 9.90, Petition and Appeals
Do you suspect wrongdoing or abuse in the administration or conduct of Montgomery College athletic programs and activities?
Do you have questions about the types of athletic concerns you may report or how to report?
Four Options for Reporting Athletic Concerns
All reports are confidential to the extent permitted by law.
Contact a coach or member of the Athletic Department with your concern where you believe violations of policies or procedures have occurred or if you have a concern about the College’s athletic programs and activities.
OR
If you are not comfortable contacting a coach or any member of the Athletic Department, contact Kristen Roe in the Office of Compliance, Risk, and Ethics: 240-567-4279 orAthleticConcerns@montgomerycollege.edu
OR
- Call EthicsPoint: 844-572-2198
- VisitMontgomery College EthicsPointnew windowto complete an online reporting form
You also have the option of reporting anonymously through this method.
OR
Contact Public Safety and Emergency Management on campus: 240-567-3333
For further guidance, consult College Policy 45005–Student Concerns About Athletic Programs and Activities.
Confidential Reporting for Athletics Concerns Flier(PDF,
)
For questions or guidance about Student Complaint Resolution, please visitStudent Complaints website.
Americans with Disabilities Act (ADA):
Disability Support Services, Grievance Procedure
Sexual Misconduct and Gender-based Discrimination:
Title IX, Reporting to the College
Equal Education Opportunity and Non-Discrimination:
Equal Education Opportunity and Non-Discrimination, Policy and Procedure #41002, Section III, Discrimination Complaint Procedure.
Students may also report incidents of discrimination to the Department of Education's Office of Civil Rights:
Office for Civil Rights
Philadelphia Office
U.S. Department of education
The Wanamaker Building
100 Penn Square East, Suite 515
Philadelphia, PA 19107-3323
Phone:215-656-8541
Fax:215-656-8605
Email:OCR.Philadelphia@ed.gov
Family Educational Rights and Privacy Act (FERPA):
Student Cumulative Records, Policy and Procedure #41003, Section III C, Right to a Hearing
US Department of Educationnew window,Student Privacy Policy Office
Criminal Activity and Public Safety Concerns:
Complaints involving matters of a criminal nature should be directed to theOffice of Public Safety:
- Germantown Campus: 240-567-7777
- Rockville Campus: 240-567-5111
- Takoma Park/Silver Spring Campus: 240-567-1600
从任何校园电话拨打7 - 3333或240-567-3333to reach a campus public safety office.
Public health concerns can be directed to the following:publichealth@montgomerycollege.edunew window
Financial Aid Concerns:
Student Financial Aid Policy and Procedure, Policy and Procedure #43001, Section IV. B, Appeals
Registration Concerns:
Academic Regulations and Standards, Policy and Procedure #53001, Section 9.90, Petition and Appeals
Parking and Transportation Concerns:
Complaints involving parking or transportation issues should be directed to theTransportation and Parking Office.
Student Behavior Concerns:
For behaviors of concern refer to theBehavioral Intervention Team(B.I.T.)
For Student Code of Conduct violation appeals, refer toStudent Code of Conduct, Policy and Procedure #42001.
Non-Academic Concerns:
For bias incident concerns, please complete aStudent Concern Feedback Form. If this is an emergency or you need immediate help, contact theOffice of Public Safety and Emergency Managementor 911.
For non-academic concerns, customer service complaints, or if your concern is not listed above, please complete aStudent Concern Feedback Form.
Unresolved Issues
If an issue cannot be resolved by the College, a student may file a complaint with theMaryland Higher Education Commission (MHEC)(PDF,). The link above provides information on MHEC's complaint policies and procedures.
Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
Phone: 410-767-3300 or 800-974-0208
Unresolved complaintsmay also be filed with theMiddle States Commission on Higher Education (MSCHE)new window, the College's regional accrediting agency, once all other avenues have been exhausted. The link above provides information on MSCHE's complaint policies and procedures.
Middle States Commission on Higher Education
3624 Market Street, 2nd Floor West
Philadelphia, PA 19104
Phone: 267-284-5000
Email:info@msche.org
As an institution participating in Federal student aid programs, Montgomery College is required to comply with Title IV of the Higher Education Act of 1965. Further Title 34 CFR 668.43 (b) states:
"The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint."