Top Questions Students Ask

Once you’ve logged into Starfish, go to the navigation menuto setup yourprofileand explore yourSuccess Network查阅联络资料及预约时间。Use theUpcomingtab to keep track of and/or cancel upcoming appointments. Use yourDashboardto see notifications and Degree Planner to an academic plans. Review the fullGetting Started Guide(PDF,).

1. Go to theStarfishnew windowsite and login with your MyMC ID and password. You will be redirected to the Counseling & Advising page to schedule an appointment.
2. Look for the blue button - Schedule Appointment. Follow the prompts to select the reason for your visit, preferred day/time and location.
3. Click Continue.
4. Provide a few additional details in the box above the Confirm button. Click on Confirm to schedule the appointment.
5. 一旦确认，一定要监控你的主持人邮箱，查看关于会议的电子邮件和任何其他通知。If you need additional assistance, please e-mail the Counseling & Advising front desk atcounseling@montgomerycollege.edu.

*在8月及1月期间暂停预约。在此期间，咨询与咨询公司通过电话或缩放提供当天的虚拟拜访会议，以及通过实时聊天和电子邮件提供在线咨询。

1. 在即将到来的选项卡中，您可以查看预定的约会并进行更改。
2. Click on an appointment to make changes to it, such as changing the location or duration, when available.
3. You can cancel the appointment by clicking the ellipsisand selectingCancel appointment.
4. Add a message explaining why you need to cancel.
5. If you need additional assistance, please e-mail the Counseling & Advising front desk atcounseling@montgomerycollege.edu.

Please e-mail the Counseling & Advising front desk atcounseling@montgomerycollege.eduto alert them that you are unable to access Starfish and they will be able to assist you.

Go to theMeet with a Counselor/Advisorpage to see your options for connecting with someone in Counseling & Advising. If you still need assistance, please e-mail the Counseling & Advising front desk atcounseling@montgomerycollege.eduand they will get you connected with someone in Counseling & Advising.

Once you’ve logged into Starfish, go to the navigation menu,, to access your profile and click onEdit Profile. Enter a valid US phone number and select or unselect the “Send Messages to my cell phone”复选框。保存更改。

Degree Planner is a tool used for academic planning. Meet with a Counselor/Advisor in order to create an initial academic plan for your declaredprogram of studyin the Starfish Degree Planner. Once a plan has been activated, you may edit the plan and submit it for review/approval by someone in Counseling & Advising.

If a plan has already been created for you, please watch the brief video for instructions on how to access the plan in Starfish.

*If you are new to college and undecided about your program of study, you may use the Degree Planner academic planning tool to create your own plan under one of the fields of study options. More info:Fields of Study.

咨询与建议虚拟助理(聊天机器人)是我们的自动回复，可以回答一般的建议问题，并为您指出相关的大学资源。这是可用的24小时/一周7天。

You have a few different options to connect with a Counselor, including via live chat, online advising (e-mail) and/or meeting with a Counselor (by scheduled appointment or same day, drop-in only during certain months of the year). These options are listed onMeet with a Counselor/Advisorpage.

Yes, Counselors are online to chat most weekdays during the hours of operation listed onMeet with a Counselor/Advisorpage.

Examples of general advising questions and requests are: What should I do about the hold(s) on my account? What do I do about the pre-requisite error I’m receiving? Can you help me with permission to take a class for the third time? What is my ALEKS score? Am I in the correct math class for my major?

The live chat Counselor may refer you to our front desk for assistance obtaining a meeting with a Counselor. If your questions are best handled by another office, we will provide you provide you with contact information.

Go toMeet with a Counselor/Advisorpage and then click on the "Start Chat" button.

整个学院的辅导员团队会监督并通常在两个工作日或更早的时间内回复所有的在线咨询请求。

Examples of general advising questions and requests are: What should I do about the hold(s) on my account? What do I do about the pre-requisite error I’m receiving? Can you help me with permission to take a class for the third time? What is my ALEKS score? Am I in the correct math class for my major? What classes do I have left to complete my program of study (major)? Am I registered for the right classes for my (program of study) major and/or transfer school?

If your questions are more complex or need more discussion, the Online Advisor may refer you to our front desk for assistance obtaining a meeting with a Counselor.

如果您的问题最好由其他办公室处理，我们将为您提供联系信息。

Be sure to complete all fields included on the Counseling & AdvisingOnline Advising Request Formnew window. When completing the online form, you will be asked to provide your M#, program of study (major), MC e-mail address and a brief explanation of your questions/concerns.

If you need an override based on a SAT/ACT/AP score or transcript, be prepared to attach the supporting documents or transcripts while completing theOnline Advising Request Formnew window.

The Online Advisor (Counselor) may request additional information/clarification to best answer your question.

Go toMeet with a Counselor/Advisorpage and then click on "Send a Question new window".

Our team is comprised of full-time and part-time Counseling faculty. We also have instructional faculty from a range of academic departments that serve as “Cadre” advisors.

Examples of questions and requests are: Examples questions and requests are: I am unsure of my major? I need to make an academic plan. I have lots of questions. I need a SAP.

如果您的问题最好由其他办公室处理，我们将为您提供联系信息。

Schedule a meeting using the Starfish system. Go toMeet with a Counselor/Advisorpage and then click on the "Schedule a Meeting" links under the Meet with Us section of the page. If you need help scheduling a meeting, fill out ourrequest formnew windowto receive assistance from our front desk.

In August and January, Counseling & Advising offers same-day, virtual meetings (scheduled appointments are temporarily suspended during this time).

Academic planning是定义你的教育目标的过程，以确定实现它们的最佳途径。Course planning is a significant part of this process and is best done in collaboration with a Counselor orProgram Advisor. It is critical that you play an active role in this process from start to finish.

建议是导师和学生共同的责任。Ultimately, it is the responsibility of the student to make decisions about his or her life goals by creating a plan to reach those goals.

Counselors help students with their personal, career, and educational goals. Along with program advisors, they help students select the courses that are right for them. Counselors also teach student development courses, such as the First Year Seminar, and provide interventions and support when students need help.

Academic Program Advisors teach in specific programs of study (majors) and help students choose classes, understand options, and determine resources.

如果您的问题最好由其他办公室处理，我们将为您提供联系信息。

Meet with a Counselor/Advisor
Academic Program Advising

咨询和建议可以提供简短的个人咨询在短期的基础上处理紧急问题。主要的重点是支持学生实现他们的教育目标。

Counseling & Advising does not provide ongoing therapy services to students, but can provide referrals to other resources and services.

The college community has resources and programming, both in the community and on campus, to help students get and stay mentally healthy. Check out some great resources: Mental Health and Wellness

Please call, text, or chat 24 hours a day:

Montgomery County Crisis Hotline: 240-777-4000
国家自杀预防生命线:800-273-8255。Press 1 for Veterans Crisis Line
Online chat support new window
Text chat support: Text “Start” to 741741
National Domestic Violence Hotline: 800-799-7233

Some common challenges students face are access to health care, housing, food, mental health support, and personal safety. Montgomery College's network of community resources helps remove those obstacles to support your academic success.

Your health and wellness can have an impact on academic success. OurStudent Health and Wellness Center for Success (SHaW Center)identifies, provides, and connects students to resources that support success.